Before explaining the comment accessing SFR messaging and solving very common connection problems, we would like to remind you that use of SFR messaging is obtained from the official SFR website or their mobile application. Then we show you how to log into their website with a web browser, as this is a technique that we can follow with a mobile phone or computer. However, we strongly recommend that those who use SFR mail with continuity within their phone to download the SFR messaging application, which simplifies, accelerates and secures the usage of SFR Mail.
Existing customers will see English-speaking Customer Support with sfr mail connexion somewhat limited. There seems to be an English (and Arab) Customer Support Helpline for SFR at 1026 when dialed in France (or 33()6 1000 1026 from abroad), but based on online forum discussions customers are often redirected towards the regular French Customer Service. SFR thus offers only limited English-speaking help online, aside from a couple of discussions in its online forum. You may manage to find somebody that speaks English inside an SFR boutique, though this is simply not guaranteed.
All of SFR’s automated Customer Care is accessible twenty four hours a day, a week a week. You can also contact the Live Customer Care which can be available Monday through Saturday from 8 am to 8 pm through a chat, which it will be possible to gain access to via your SFR account.
If you prefer to talk to someone on the phone, you need to dial 1023. Note the best times to call are each morning between 8 am and 12 pm, or in the afternoon from 2 pm to 6 pm.
To sign up to get a cellular phone or Internet (with or without television) with SFR, call Selectra at 09 77 55 72 27 (free when dialled from a fixed telephone line) or ask for a free callback to arrive at English speaking customer care. You can learn more about SFR offers and how to sign up for any plan in our help guide to SFR in France.
Locate an SFR Boutique Close To You
SFR operates countless boutiques across France, so you must be able to look for a physical location near you. You can discover the address for that SFR shop in the area in this online directory (in French).
If you are comfortable reading French, you may find SFR’s online Customer Care a much more efficient option than the telephone, because it allows you to avoid lengthy time invested in hold.
Existing customers can request assistance inside their online personal space (Espace Client SFR). You will have received your internet credentials within the documents accompanying your subscription, though SFR can resend a username/password for those who have forgotten them. Within your Espace Client you will find the following services:
We recommend calling SFR or submitting a customer service request online for timely responses for your questions and concerns. However, cell phone cancellations and for official complaints should be sent by post.
To cancel your mobile plan with SFR, you will need to send a letter by recommended post (lettre recommandée avec avis de réception). The cancellation letter (lettre de résiliation) that you send to SFR must contain your complete name (prénom, nom de famille), your bank account number (identifiant abonné), along with your account ID (numéro de Ligne de l’abonné). Send your cancellation letter (don’t forget to ask for an avis de réception in the post) towards the following address:
You will additionally have to send a lettre recommandée avec avis de réception to SFR in order to cancel an online plan with them. You need to provide a minumum of one month’s notice to cancel an online plan, and must pay a penalty if cancelling before twelve months on the contract. The lettre de résiliation must contain your full name (prénom, nom de famille), your money number (identifiant abonné), along with your account ID (numéro de Ligne de l’abonné), together with the date for cancellation. The cancellation letter can be sent to:
Your first course of action if you have a complaint with sfr mail compte is to contact their customer service, either online or on the phone (1023). Should you be not able to resolve the situation and would like to make a formal, chcsyy complaint, send a letter towards the relevant customer support postal address:
Should you be not able to resolve your complaint through SFR’s regular customer support, you can send a letter to SFR’s mediation service, known as the Service National Consommateur. The letter has to be sent by recommended post (lettre recommandée avec avis de réception) in order to become treated.